There is a restocking fee for all items returned for a refund. The minimum restocking fee is $20.00; the maximum restocking fee is 25% of suggested retail and is determined by the supplier. Shipping charges will be deducted from your refund, regardless of whether the skates were sent originally with Free Shipping. Return procedures must be begun within 5 days of receiving your order. Items must be received by us within 15 days of receipt. Please email us for the address to send the skates, a Return Authorization Number and a packing slip.

Any items returned not in perfect, new on-the-shelf condition will be returned to the customer at their expense.

These items may not be returned nor exchanged. (Certain specially noted skate outfits may not be exchanged nor returned. The description will clearly state if this is the case.) If you are ordering a skate that is not returnable I would like to suggest that you should be sized for this boot at your local rink or shoe store. You are responsible for knowing what you shoe or boot size should be. Once any boot has been mounted with plates they are not exchangeable. We are not responsible for mistakes that are not our own.

All items must be in excellent, like new condition to returned for an exchange or refund. The original shipping charges will be deducted from the refund. Some larger items are subject to a restocking fee.

Please email the tracking number to us to avoid delay in processing your return or exchange.